SecureLink Support Model

SecureLink Support Model is ITIL-based containing the basic set of support processes such as Incident Management, Problem Management, Change Management and Configuration Management.

Aside of these processes ITIL also supplies the necessary services for service delivery and continuity based upon the following processes: Service Delivery Management, Availability Management and Capacity Management. All these can be incorporated in a Service Offering that can be customized towards the availability and service requirements of the Customer, either for an individual Service Unit or a class of Service Units.

Managed Security Services







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